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USPS-NGEN-IT Service Delivery Consult Sr, Secret Clearance|Tier II
NGEN-IT Service Delivery Consultant Senior (secret)
Experience with some Project Management and Customer Service skills, along with a general understanding of related technologies. Responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. This role will leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives. Primary areas of responsibility will be the areas of Incident, Problem, Change and Availability Management. This role will also ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization. Information Technology Infrastructure Library (ITIL) version 3 Foundation with additional ITILv3 certifications recommended.
High school Diploma or General Equivalency Diploma (GED)
5+ years and considerable document experience
Required: ITIL v3
Recommended: Additional ITILv3 certifications.
Position is subject to FAR 52.222-41, Service Contract Act (SCA) of 1965, as Amended Nov-07, and the most current SCA Wage Determination (WD) issued by the Government under HP NGEN contract which is attached to this Job Posting.
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GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, sex, national origin,
age, disability, genetic information, veteran’s status or any other category protected by
law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable
state and local laws governing nondiscrimination in employment in every location in which
the company has facilities and/or employees. This policy applies to all terms and conditions
of employment, including recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation, benefits and training.